She got through a few screens and said "Nope, sorry, still nothing I can do and I'm sure as hell not calling anyone at 9:30 at night." And then she WALKED AWAY, just left me standing at the counter while she went on to do other things. When I did, she slammed around on the keyboard mumbling about how ridiculous it was that I was even there. I went back into the store and waited to explain this to the Danbury employee. She explained that the employee would simply have to call the district manager to get approval because it was a commercial warranty which required approval. We came here for you to do a swap, it was bought less than a year ago." She said "Nope, I looked, I saw it but can't help you."Īt this point, we walked out of the store and I made a phone call to the commercial manager of the Brookfield store. We got to the store and as we walked in the door, we were greeting by a VERY rude employee who said "Nope, sorry, nothing I can even do for you, this trip was a waste of your time." I replied "Well, the battery is under the warranty. First we went to the Brookfield CT store which was helpful in telling us they saw the battery under warranty but couldn't figure out how to swap it and because it was near closing time, we decided we'd go to the store in the next town over to do the swap as they were open later. My friend has a commercial account, and although it was late, commercial is supposed to always be available, and for something as simple as a warranty swap, I didn't think I would have nearly as many problems as I had. I went into the store to get a battery warranty.
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